Questions, answered.

Treatments run 30, 45 or 55 minutes. The signature Alter Escape includes 55 minutes of treatment time plus a 5-minute welcome, so plan on about an hour.

No. It is a specialized scalp treatment focused on scalp health and relaxation. We finish with a leave-in conditioning treatment and no heat styling, so your hair air-dries naturally and the treatment keeps working.

Just yourself. We handle everything else.

Extensions need to be removed before your visit, because the treatment works directly on the scalp. It's a great fit between extension appointments. Reach out if you're unsure whether your style is suitable.

Yes. With ten private suites, groups can be treated at the same time, each in their own suite.

We require 24 hours' notice to cancel or reschedule. Cancellations within 24 hours of your appointment, and no-shows, are charged the full service amount.

Yes, please. Let us know about any allergies, sensitivities, or skin or scalp conditions before your service so we can adapt your treatment.

One treatment of your chosen tier every month (Reset, Ritual or Escape), member pricing on the Alter retail line, and a monthly rate that stays the same for as long as your membership is active.

Yes. Unused visits roll over month to month for as long as your membership is active.

After a 3-month minimum, cancel any time with 30 days' notice.

Memberships are personal and can't be shared or transferred.

Buy a gift card online in any amount and it's delivered by email, ready to use toward any treatment or retail purchase.

Gift cards are non-refundable and can't be redeemed for cash, except where the law requires.