Privacy policy

Welcome to Alter Scalp Spa (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.alterscalpspa.com (the “Site”) or interact with our services.

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you:

• Book an appointment
• Sign up for a membership
• Submit a contact form
• Subscribe to emails or promotions

We may collect:

• Name
• Email address
• Phone number
• Billing and payment information
• Appointment and service preferences

Automatically Collected Information

When you visit our Site, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on site
• Referring website

This is collected via cookies, pixels, and analytics tools.

Marketing & Advertising Data

We may collect and use data through:

• Google Ads
• Meta (Facebook/Instagram) Ads
• Retargeting pixels

This helps us understand user behavior and improve marketing performance.

2. How We Use Your Information

We use your information to:

• Process bookings and memberships
• Communicate with you (appointments, confirmations, promotions)
• Improve our website and services
• Personalize your experience
• Run advertising and retargeting campaigns
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Payment processors (e.g., Stripe, Square)
• Booking and scheduling platforms
• Email and marketing platforms
• Advertising partners (Google, Meta)
• Service providers who help operate our business

All third parties are required to protect your information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience
• Track website performance
• Support advertising and retargeting

You can disable cookies through your browser settings.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Opt out of marketing communications

To exercise these rights, contact us at:
hello@alterscalpspa.com

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

8. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect data from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, contact us:

Alter Scalp Spa
Email: hello@alterscalpspa.com
Website: www.alterscalpspa.com

11. SMS & Email Marketing Consent

By providing your phone number or email, you consent to receive:

• Appointment reminders
• Promotional offers
• Membership updates

You can unsubscribe at any time via:

• “Unsubscribe” link in emails
• Reply “STOP” to SMS